Refund policy

Returns & Refunds — GOHIO FAZION

Every GOHIO FAZION product is made to order, just for you, when you place your order. Because of that, we handle returns differently from a regular retail store.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or is the wrong item, contact us within 30 days of delivery and we will make it right with a free replacement or a full refund to your original payment method. Please include your order number and a clear photo of the issue so we can verify it quickly.

Wrong size or changed your mind

Because each item is produced to order, we cannot accept returns or exchanges for the wrong size ordered, or for buyer's remorse. Size charts are listed on every product page — please check yours before ordering. If you are unsure about a size, contact us before you buy and we will help you pick.

Lost or late packages

If tracking shows your package is lost, or it has not arrived within the delivery window on your shipping confirmation, contact us and we will follow up with the carrier and arrange a replacement or refund where the carrier confirms loss.

How to start a claim

Email us from the contact page on this store with your order number and a photo of the problem. Please do not ship anything back unless we authorize a return and give you the return address — unauthorized returns cannot be accepted.

Refunds

Approved refunds are issued to the original payment method. Once approved, please allow up to 10 business days for your bank or card issuer to post the refund.